Refund Policy
We value your time and commitment to our services. Please read our refund policy carefully to understand the terms and conditions for receiving a refund.
No Refund Policy for Missed Appointments
If you do not attend your scheduled appointment after receiving three notifications, you will not be eligible for a refund. Our system sends out reminders before each appointment to ensure you're aware of the scheduled meeting.
Valid Reasons for Refunds
If you are unable to attend the meeting due to a valid reason, such as a medical emergency or other unforeseen circumstances, and can provide sufficient proof (such as a medical certificate or official documentation), we will process your refund. Please contact our support team with the relevant details and documentation within 48 hours of the missed appointment.
How to Request a Refund
To request a refund, please email our support team at support@vetstetho.com with the details of your missed appointment and any necessary documentation supporting your refund request. Our team will review your case and get back to you within 5-7 business days.
Processing Time
Once your refund is approved, please allow 7-10 business days for the amount to be processed and credited to your original payment method. We appreciate your patience during this process.
For any further questions regarding our refund policy, feel free to contact us.
Stay up to date